Avianca – Animals on board

Avianca is a Colombian company.

Animals are accepted in the cabin by the company Avianca.

Animals are accepted in the hold by the Avianca company.

Booking (animal) :

• By call
• Travel agencies
• Sales Office
• Airport: The place of the animal is subject to quotas, the choice to buy it on the spot does not allow the company to guarantee that the animal will be accepted

Destination

Service animals

Conditions for all service animals

• Available services: Service dog, Rescue dog, Guide dog, Emotional support dog
• Only dogs are accepted
• Free transportation in the cabin
• Free transport at the passenger’s feet
• Maximum number of animals: 1 emotional support animal, and 3 guide or service animals.
• Minimum age: 4 months
• The passenger must arrive 3 hours in advance.
• The passenger cannot reserve a seat next to an emergency exit.
• Accepted flights: TACA Internacional, Avianca Costa Rica, Avianca Perú, Avianca and Avianca Ecuador S.A.
• Code share flights: The service does not apply.
• Flight from Bogota to London: Service not available
• The animal is placed at the passenger’s feet, or on its legs (if the size of the animal does not exceed that of a small child capable of traveling on the legs of a passenger)
• The animal does not sit on a seat.
• The dog must behave well, examples:He does not jump on people and does not bite.
• He remains at the feet of its owner
• He doesn’t run around the airport, or the plane
• The ticket cannot be refunded if the animal shows violent behavior, or does not meet the sanitary conditions or does not have veterinary documentation.
• Government restrictions may apply for dangerous dogs
• Flight of 8 hours and more: The passenger must have a document attesting that the dog will not do his needs on board the plane or that he will do his needs so as not to create a health problem during the flight.
• If the hygiene or health conditions of the animal are a danger to the health and safety of the flight, boarding may be refused
• No size limit, the animal must however be able to be in its place without obstructing the evacuations. If this is not possible, options will be offered:Free transport in the hold
• Purchase of additional seat (the dog travels on the ground)
• Reassignment on another flight

Specific Conditions: Service animal

• A harness is required for the animal.
• These animals are not required to wear a muzzle.
• The passenger has written documentation to confirm that the animal is a service animal, and to show the breed of the animal.
• The passenger has an identity document, any other written document, labels, harness, verbal confirmation
• The dog has an identification card or label.
• The passenger verbally confirms that the passenger uses the dog as a service dog, and that the dog behaves as such.
• Colombia: Dogs of dangerous breeds: Certificate via a document issued by a doctor that due to a disability condition, the dog must travel.
• Search and rescue dogs (K, B and R): Must have: Bib, microchip, certificate, collar and double leash

Specific Conditions: Emotional or psychiatric support dog

• The passenger must arrive at least 1 hour before the check-in time recommended at check-in
• A muzzle may be required for emotional support dogs if the animal is aggressive.
• Evidence of the animal
• A letter headed and dated less than one year by a licensed mental health professional must be provided stating:
  • the passenger suffers from a recognized mental or emotional impairment;
  • the passenger needs his dog as an emotional or psychiatric support animal during the journey or once arrived at destination;
  • the licensed mental health professional who prepared the document;
  • the fact that the passenger is currently being followed by the licensed mental health professional who prepared the document;
  • information on the mental health professional’s license to practice;
  • the date, the type of license issued by the doctor or mental health professional and the place where the license was issued;
  • medical prescription saying that for the treatment the animal must accompany his patient for his mental or emotional state during the flight on board the plane.

Health conditions

• The passenger must present a photocopy of the animal’s vaccination card
• The passenger has a health inspection certificate made by a veterinarian indicating his professional registration number
• Minimum age: 4 months (this may be higher for some countries)
• Passenger must learn about import and export rules and documents
• The passenger must have all the documents necessary for the journey of the animal (import permit …)
• Connecting flights:
  • Animals up to 20 KILOS: Each flight is a maximum of 4 hours
  • Animals up to 10 KILOS: Each flight is a maximum of 5 hours
  • If one of the planes is not an Airbus A330 or Boeing B787: Restriction kept to the above restrictions

The animals in Avianca’s cabin

Terms and conditions

•  Number of animals per passenger: 1
• Maximum weight: 8 KILOS
• Maximum size: 20 CM
• Destinations not served: From / To: Europe, Aruba, Curacao, Galapagos Islands, United Kingdom
• Affected flights: TACA Internacional, Avianca Costa Rica, Avianca Perú, Avianca and Avianca Ecuador S.A.
• Code share flights: The service does not apply.

Roosters

• Number of roosters per passenger: 6
• Number of guacal per passenger: 2
• Container or guacal transport
• One bird per compartment if the guacal has several
• Maximum weight: 20 KILOS per container
• Paid service
• The company allows ornamental birds, inside Colombia
• The company does not transport exotic, protected, or endangered birds. 

The container

The trip

Container location

The container should be placed under the seat in front of the passenger.

At the airport

When the animal is outside his container at the airport, he must wear a collar, a leash and a muzzle.

The rate

The prices below are indicated per animal and per segment. The ticket cannot be refunded if the animal shows violent behavior, or does not meet the sanitary conditions or does not have veterinary documentation.

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The animals in the hold of Avianca

Terms and conditions

• Number of animals per passenger: 1
• Specific dog breeds: American Staffordshire Terrier, Bull Terrier, De Presa Canario, Doberman, Dogo Argentino, Dogo de Bordeaux, Fila Brasilero, Mastín Napolitano, Pitbull Terrier, Rottweiler and Tosa Japonés
  • They are accepted
• Maximum weight on Airbus A330 and Boeing 787: 46 KILOS (INCLUDING THE CONTAINER)
• Destinations not served: From / To: Aruba, Curaçao, London, Galapagos Islands
• Accepted flights: TACA Internacional, Avianca Costa Rica, Avianca Perú, Avianca and Avianca Ecuador S.A.
• Code share flights: The service does not apply.

Roosters

• Authorized inside Colombia
• Number of roosters per passenger: 6
• Number of guacal per passenger: 2
• Container or guacal transport
• One bird per compartment if the guacal has several
• Maximum weight: 20 KILOS per container
• Paid service
• The company allows ornamental birds, inside Colombia
• The company does not transport exotic, protected, or endangered birds.

 The container

 The trip

 At the airport

 When the animal is outside his container at the airport, he must wear a collar, a leash and a muzzle.

 The rate

The prices below are indicated per animal and per segment. The ticket cannot be refunded if the animal shows violent behavior, or does not meet the sanitary conditions or does not have veterinary documentation.

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