Aeroflot – Animals on board

Animals aboard Aeroflot

Aeroflot is a Russian company. Aeroflot accepts animals in the hold and in the cabin.

Reservation:

• Online: To be completed at least 36 hours before the flight
• By call: To be completed at least 36 hours before the flight
• In agency: To carry out at least 36 hours before the flight
• Guide dog booking: CROUSA@aeroflot.ru no later than 48 hours before the flight’s departure time

Destinations

Service animals

• Free transport for dogs accompanying the disabled passenger from sight
• Free transportation for emotional support and assistance dogs for passengers with mental or emotional disorders to and from the United States
• Priority boarding for passengers with a service dog
• Required: a collar, muzzle, leash, document confirming the passenger’s disability and document confirming the special training of the guide dog, prior authorization, dogs must wear a vest or any other identification element “Animal Service” or “Service Dog.”
• The animal must be attached to the passenger’s foot, its journey cannot take place in a seat, or with other passengers.
• Passengers travelling with a service animal cannot sit near emergency exits.
• The passenger must confirm the type of service for which the dog is trained at check-in. This information will confirm the transport of the dog, if the passenger does not give information, the company may refuse the transport of the animal free of charge.
• The dog must not interfere with the delivery of regular services, meet its natural needs on board the aircraft and compromise the general hygiene of the cabin.
• The free transport of an emotional support dog is confirmed by the transmission to CROUSA@aeroflot.ruune of the medical certificate issued by a psychiatrist or psychotherapist practising in the United States, confirming the presence in the passenger of a mental or emotional disorder included in the DSM-IV list (or later version) and the need to use the dog for therapeutic purposes, no later than 48 hours before the scheduled departure time. It must be less than one year before departure, presented on an official form of the psychiatrist or medical institution with the appropriate license, specifying the date of issuance and the authority that issued the license. The original medical certificate must be presented to staff at check-in. In the absence of this document, the airline reserves the right to refuse the free transport of this dog and to offer the passenger to carry the dog in the passenger cabin or in the baggage hold of the aircraft, subject to payment of a Luggage.
• Simplification of the registration procedure: it is recommended that you send a copy of the voucher to CROUSA@aeroflot.ru up to 48 hours before departure and have the original supporting document with you when you check in.
• In the event of a connecting flight, the passenger must have a cage to transport the dog on the connecting flight as a domestic animal.
• Emotional support dogs are transported in a container, if the weight does not exceed 8kg it can be carried in the cabin, otherwise it will be transported in the hold.
• The container is placed under the seat in front of the passenger or at a location indicated by a member of the flight attendant during take-off, landing, and the crossing of a turbulence zone.
• If an emotional support dog is in the hold, it will be ensured an adequate temperature for its comfort.

Health conditions

• Clean
• Don’t have an unpleasant smell
• Get used to the container
• Up-to-date vaccination

In the cabin

General terms and Conditions

• Number of animals per passenger: 1
• Special Conditions: Should not be a minor
• Pets accepted: Cats, Dogs, Birds
• Maximum weight: 8 KILOS (INCLUDING CONTAINER)
• Documents required: Veterinary passport, visit to the veterinarian or veterinary control specialist (if any) must be made no earlier than 5 days before the departure date; The documents necessary to move the animal in accordance with the legislative requirements of the country, the territory, the territory or the territory of which the animal is transported (if any)

The container

The trip

• Food and water: Forbidden to feed the animal during the flight.
• Passenger location: Passengers must sit in a seat next to the window. Passengers should not sit in the front row (behind the rigid bulkhead) in the Comfort and Economy classrooms, in rows where emergency exits and adjacent rows are located; in a block of passengers’ seats with the children or with other passengers carrying the animals, unless they are part of the same family (their transport is required as part of a single reservation).
• Container Location: Departure/Landing/Passage of turbulence Zone: Under the front chair seat or placed on the floor near the passenger’s feet provided it is required to be attached to the passenger seat belt with an extended seat belt (provided on board by the flight attendants). 

The fare

• International flights: 75€

In the hold

General terms and Conditions

• Number of animals per passenger: Several, 1 per container
• 50KG (INCLUDING CONTAINER)
• Animals accepted: Cats, Dogs, Birds, Putois, Ferrets, Suricates, Fennecs, Loris, Decorative Hedgehogs, Mini-Rabbits, Ouistitis , Others, Australian Wild boar dog, Ainu (Ainu dog, Hokkaido dog), American and Japanese Akita, Staffordshire American terrier (Staffordshire English bull terrier), Argentinian Dogue, American Bandog, Bobtail, Brindisi Fighting Dog (brindisino lottatore), Danish Broholmer, Bullmastiff, Bull terrier, South African Boerboel, Welsh Terrier (welsh terrier), Irish Wolfhound, Dog and Wolf Hybrids, Mountain Current Dog (highland hound), Dalmatian, Doberman, Canary Dog (dogo canario), Cane corso (Italian course dog), C -o da Serra da Estrela (Portuguese shepherd), Karelia Bear Dog ( karjalankarhukoira), Australian Kangaroo Dog, Hungarian Kuvasz, Landseer, Leonberger (Leonberg Dog), Leopard Dog, Alaskan Malamute, English Mastiff, Brazilian Mastiff (fila brasileiro), Spanish Mastiff, Neapolitan Mastiff (mastino napoletano), Pyrenean Mastiff, Tibetan Dogue, Moscow Watchdog, Great Danish (German Dogue), Anatolia Shepherd (akbash, karabash), Atlas Shepherd (aïdi), Belgian Shepherd (groenendael, Laekenois, Malinois, tervuren), Berg of Bergamo (bergamasco ), Shepherd of Bern (Bernese Bouvier), Bulgarian Shepherd, Great Swiss Shepherd (Great Swiss Cattleman, Hungarian Shepherd (Komondor), Shepherd of Eastern Europe (vostotchnoevropeskaya ovtcharka), Dutch Shepherd, Greek Shepherd, Caucasus Shepherd, Shepherd of Maremma and Abruzzo (maremma), German Shepherd, Picard Shepherd, Pyrenean Shepherd (Pyrenean Mountain Dog), Polish Shepherd of Podhale, Central Asian Shepherd (Alabaï), Bouvier of Flanders, Berger de Brie, Shepherd of Estrela (Portuguese mountain dog), Shepherd of Southern Russia, Romanian Shepherds (Carpathian, Mioritza), American Pit Bull Terrier, Puruhaar, Rafeiro de alentejo (Portuguese guard dog), Ridgeback, Giant Schnauzer, Rottweiler, Russian Black Terrier, Siberian Husky, Tosa, Uruguayan cimarron, Hovawart, Chow-chow, Czech wolf dog, Svoqu shepherd dog, Sharpay, Airedale terrier
• The animal is refused in case of: There is no quota for the transport of the animal on this flight; It is not possible to ensure a necessary air temperature in the baggage hold for the constructive features of this type of aircraft (unreheated baggage hold); The animal is not accepted for transport as baggage in the living room or in the baggage hold; There is a ban or restriction on the import/export of animals/birds by the passenger as baggage (United Kingdom of Great Britain and Northern Ireland (London), Ireland (Dublin), UAE. (Dubai), People’s Republic of China (Hong Kong), Iran (Tehran) etc.), in accordance with the country’s laws, on the territory/territory of which or by the territory of which the transport is carried out.
• Documents required: Veterinary passport, visit to the veterinarian or veterinary control specialist (if any) must be made no earlier than 5 days before the departure date; The documents necessary to move the animal in accordance with the legislative requirements of the country, the territory, the territory or the territory of which the animal is transported (if any)

The container

The trip

• When transporting the animal/bird in the baggage hold of the aircraft the airline maintains the necessary temperature conditions for the survival of the animal.

The fare

€55 domestic flights

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